If at any time you wish to make a complaint in relation to our services to you, please contact the Head of Client Service at complaints@netwealth.com and we will endeavour to resolve your complaint promptly.

If your complaint remains unresolved 8 weeks from the date you made the complaint, you have the right to refer it to the Financial Ombudsman Service, whom you can contact them by:

• Mail: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
• Email: complaint.info@financial-ombudsman.org.uk
• Phone: 0800 023 4 567

In accordance with FCA rules we maintain professional indemnity insurance commensurate with the nature and scale of our business.